1. Who you are dealing with
These terms apply to hygienemaidscarrollton.com and to cleaning services provided by Hygiene Maids of Carrollton of 3712 Old Denton Rd, Ste 114, Carrollton, TX 75007. Booking, quoting, customer accounts and payment are handled by the Hygiene Maids platform, and the terms presented at the point of booking apply to the booking itself alongside these.
2. Services
We provide residential and commercial cleaning. What a particular service includes is set out on the page for that service and, for commercial work, in the written scope agreed before the first visit. The scope is what we are agreeing to do.
The following are outside every scope and are not provided:
- Carpet extraction, shampooing and hot-water restoration.
- Floor stripping, sealing and refinishing.
- Exterior window cleaning above ground level, and any work requiring ladders beyond reach height.
- Kitchen exhaust hood and duct cleaning, and grease trap service.
- Pressure washing and exterior facade work.
- Regulated clinical, hazardous or biohazard cleaning, and handling of regulated medical or sharps waste.
- Pest control, mold remediation and any licensed remediation work.
- Repairs, decorating, and removal of furniture, appliances or belongings.
- Moving heavy furniture or appliances.
3. Quotes and pricing
Residential prices are produced by the booking system from the information you provide about the property, and are shown before a booking is confirmed. If the property differs materially from what was described, we will tell you before work begins rather than adjusting afterwards.
Commercial work is quoted after a walkthrough. A quote is based on the scope, frequency and access arrangements agreed at that point and may be revised if any of those change.
Recurring discounts of 20% (weekly), 15% (biweekly) and 10% (monthly) apply to visits on a standing residential schedule and apply for as long as that schedule runs. Savings of up to 35% may apply to qualifying multi-day recurring commercial work; whether particular work qualifies is determined at the quote.
4. Access
You are responsible for providing access to the property at the scheduled time, and for telling us about alarms, gate codes, parking arrangements, pets and any area that should not be entered.
If a team cannot gain access at the scheduled time and cannot reach you, the visit may not be able to go ahead. Where that happens repeatedly we will contact you to agree a workable arrangement rather than continuing to attend.
5. Scheduling and changes
Arrival times are given as a window rather than an exact time. Where a team will fall outside the window we will let you know.
Recurring schedules have no minimum term. Visits can be skipped, moved, changed in frequency or canceled through your account. Please give as much notice as you reasonably can, because routes are planned in advance.
6. Your property
Please secure or put away cash, jewelry, documents and anything of unusual value or fragility before a visit, and tell us about surfaces needing a particular product or requiring particular care.
Where a manufacturer, warranty or building rule specifies how a surface must be cleaned, tell us and we will work to that specification. Where you leave your own products out for us to use, we will use them as directed.
7. Satisfaction guarantee
If an area covered by the service you booked was not cleaned to standard, tell us within 24 hours of the visit and we will return and re-clean that area at no additional charge.
The guarantee does not cover:
- Pre-existing damage, including etched glass or stone, stained grout, worn finishes and set stains.
- Wear, discoloration or deterioration that cleaning cannot reverse.
- Areas or tasks outside the scope of the service booked.
- Areas that could not be reached because of belongings, furniture or restricted access.
- Concerns raised more than 24 hours after the visit.
8. Damage and liability
We are bonded and insured. If something is damaged during a visit, tell us as soon as you notice it and we will investigate and address it through our insurance where appropriate. A certificate of insurance is available on request.
To the fullest extent permitted by law, our liability arising from the services is limited to the amount paid for the visit or visits concerned, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
9. Payment
Payment is handled through the Hygiene Maids platform in accordance with the terms presented at booking. Payment is not arranged with cleaning teams directly, and teams should not be asked to accept payment at the door.
10. Solicitation of staff
Our teams are trained, vetted and insured through us. Please do not engage a cleaner assigned to your property to work for you privately outside this arrangement. If you would like additional work done, ask us and we will arrange it.
11. Website content
The content, images and layout of this website belong to Hygiene Maids of Carrollton or to Hygiene Maids. Guides and checklists are provided for information and are not a guarantee of any particular outcome in a particular property.
Before and after photographs on this site are cleaning demonstration sets rather than documented customer jobs, and are labeled as such on the page where they appear.
12. Changes to these terms
These terms may be updated. The version in effect at the time you book is the version that applies to that booking. The current version is effective August 2026.
13. Governing law
These terms are governed by the laws of the State of Texas, and any dispute will be brought in the courts serving Dallas County, Texas.
14. Contact
Hygiene Maids of Carrollton
3712 Old Denton Rd, Ste 114
Carrollton, TX 75007
(972) 440-4421
Questions about these terms can be sent through the contact page. See also our privacy policy.