Who this covers
This policy applies to hygienemaidscarrollton.com, operated by Hygiene Maids of Carrollton of 3712 Old Denton Rd, Ste 114, Carrollton, TX 75007. It covers information collected through this website.
Booking, quoting and customer accounts are handled by the Hygiene Maids platform. When you book, request a quote or sign in, the information you provide is processed by that platform under its own privacy terms, and this site is the point at which you hand it over rather than the place it is stored.
Information we collect
We collect only what is needed to respond to you and to run the service.
- Information you give us. Your name, email address, phone number, property address and the details you write about a property when you request a quote, make a booking or contact us.
- Service information. Details relating to cleaning visits — access arrangements, preferences, scope notes and visit history — held in your Hygiene Maids account.
- Technical information. Standard server and delivery information such as IP address, browser type and the pages requested, which is generated automatically whenever any website is visited.
We do not ask for and do not want financial account numbers, government identification numbers or health information through this website. Please do not send them to us.
How we use it
- To reply to enquiries and to prepare quotes.
- To arrange, deliver and schedule cleaning services.
- To administer your account, bookings and payments through the Hygiene Maids platform.
- To keep records of work performed and issues raised.
- To meet legal, tax and insurance obligations.
We do not sell personal information, and we do not share it for anyone else’s marketing.
Who we share it with
Personal information is shared only where it is necessary to run the service:
- With Hygiene Maids, whose systems handle booking, quoting, customer accounts and payment across the business.
- With service providers who operate parts of the platform on our behalf, such as hosting, payment processing and communication tools, and only to the extent needed to do that work.
- With cleaning teams assigned to your property, limited to what they need to complete the visit.
- Where required by law, or to establish or defend a legal claim.
Communications
If you give us a phone number, we may use it to contact you about a booking, a quote or a visit — by call or by text, depending on how you contacted us. Message and data rates may apply to text messages depending on your carrier plan.
You can ask us to stop contacting you at any time. Replying STOP to a text message will also stop further texts.
Cookies and analytics
This website uses only what is necessary to serve pages and keep them working. If analytics or advertising tools are added in future, this policy will be updated before they are enabled, and they will be described here.
Your browser can be set to refuse cookies. Doing so does not prevent you from using this site.
How long we keep it
Enquiry and quote information is kept for as long as it may reasonably be needed to respond and to provide continuity if you come back to us. Customer and service records are retained by the Hygiene Maids platform for as long as your account is active and afterwards for the period required by legal, tax and insurance obligations.
Security
Information submitted through this site is transmitted over an encrypted connection, and access to customer records within the Hygiene Maids platform is restricted to people who need it to do their job. No method of transmission or storage is completely secure, and we do not claim otherwise.
Your choices
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete information, where we are not required to keep it.
- Opt out of marketing communications.
Texas residents and residents of other states with applicable privacy laws may have additional rights. To make a request, contact us using the details below. We will not treat you differently for exercising any of these rights.
Children
This website is intended for adults arranging cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
Changes to this policy
If this policy changes, the updated version will be posted here with a new effective date. The current version is effective August 2026.
Contact
Hygiene Maids of Carrollton
3712 Old Denton Rd, Ste 114
Carrollton, TX 75007
(972) 440-4421
You can also reach us through the contact page. For questions about how the Hygiene Maids platform handles data across the business, see hygienemaids.com.