Contact
Contact Hygiene Maids of Carrollton
Where we are, when the office is reachable, and the quickest route depending on what you need.
Our office
Hygiene Maids of Carrollton3712 Old Denton RdSte 114Carrollton, TX 75007This is an operating base rather than a shop. There is no counter to walk up to — everything happens online, by phone or text where a number is listed, and at your property.
Office hours
- Monday – Friday
- 9:00 AM – 6:00 PM
- Saturday
- 10:00 AM – 4:00 PM
- Sunday
- Closed
Cleaning visits are scheduled around your day, and commercial work is usually done outside business hours. These are the hours the office is reachable.
Reach us directly
- (972) 440-4421Call
- Send a textOften the fastest
Choose a route
What do you need?
Each of these goes to a different place, so picking the right one gets you an answer faster than a general message would.
- Book a cleaning
Book a house clean
The fastest route for residential work. Describe the property, see the price with any recurring discount applied, and pick a date.
- Get a quote
Request a commercial quote
For a building. Send the facility type, floor area, restroom count and the hours you want the work done, and we will arrange a walkthrough.
- Customer login
Manage an existing booking
Schedules, skips, changes of frequency and visit history all live in your Hygiene Maids account.
Something went wrong on a visit?
Tell us within 24 hours and we come back and redo that area at no extra charge. The fastest route is through your account, where the visit is already on record — that way nobody has to work out which job you mean.
Getting a useful answer
What to include when you get in touch
Most back-and-forth happens because a first message is missing one of these. Include them and the first reply can usually answer the question rather than asking for more.
For a home
- Bedrooms and bathrooms — count half baths separately, they still take time.
- How long since the last proper clean. This is the answer people round down on, and it is the one that decides whether the standard list is enough.
- Whether you want a one-off or a schedule, and roughly what frequency.
- Pets, and anything that needs a door kept shut.
- Anything unusual: a room to skip, a stone counter, a floor that needs a specific product.
For a building
- Facility type — an office, a clinic, a storefront and a warehouse are four different jobs.
- Rough floor area, and how many restroom fixtures rather than how many restrooms.
- Roughly how many people are in the building on a normal day, and whether that varies by day.
- The hours the work could happen — after close, before opening, or during the day.
- Any access requirement: alarm handling, a site induction, or a certificate of insurance on file.
We will not quote a building from a description alone — commercial work is priced after a walkthrough, because that is the only way the number holds. What the details above do is make the walkthrough short and the first conversation useful.
Answered already
Most first messages ask one of these
Not to head you off — ask anyway if you would rather. But these six come up more than everything else combined, and each already has a proper answer on the site that is longer and more useful than what a quick reply would give you.
What will it cost?
For a home, the booking flow gives you a real number for your property in a few minutes, with any recurring discount already applied. For a building, after a walkthrough.
What is actually included?
A room-by-room list rather than a description. It is also the fastest way to spot the two or three things you assumed were included and would want to add.
Do I need a deep clean or a standard one?
It depends on condition rather than size, and there is a short test that settles it more reliably than guessing from how the place looks today.
Do you cover my address?
Carrollton, plus Addison, Farmers Branch, Coppell, The Colony and Lewisville regularly. The page lists exactly where and on what terms.
Do you bring your own supplies?
Yes, everything needed for the visit. The page covers the exceptions worth knowing about, including when you would want us to use your product instead.
What happens if I am not happy with a visit?
Tell us within 24 hours and we come back and redo that area at no extra charge. No argument about whether it counts.
Straight answers
What we will not do over the phone
Worth saying plainly, because in each case the thing we decline to do is the thing a less careful company is happy to do, and it is the customer who pays for it later.
Quote a building sight unseen
Commercial work is priced after a walkthrough. A number given over the phone is either padded to cover the unknown or destined to be revised once somebody actually sees the place.
Promise a result we have not seen
Whether a stain, a smell or a scale mark will come out is a question about that specific surface. We would rather look at it and tell you honestly than agree on the phone and disappoint you on the day.
Take card details by phone or text
Payment happens inside your account on the platform, over the connection the booking flow uses. Nobody from us will ever ask you to read a card number aloud or send one in a message.
How your details are handled, and what the platform stores, is set out in the privacy policy.
Coverage
Not sure whether we cover your address?
Carrollton is our home market. We also cover Addison, Farmers Branch, Coppell, The Colony and Lewisville regularly, plus the Carrollton-adjacent edges of West Plano and Far North Dallas on request.
If your address is outside that, we will tell you plainly rather than stringing you along.